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About us

As one of the largest service and maintenance contractors in the UK with over 35 years of uninterrupted growth averaging at 12% PA, we provide services to over 350,000 properties each year across the UK.

We are agile to provide rapid learning to drive, and contribute to each of our client’s needs, resulting in successfully working with over 1000 clients with 92% client retention year on year. Our 37 branches directly employ 2500 local staff and operatives across the length and breadth of the UK.

We have differentiated ourselves from our competitors by creating a positive and long lasting ‘customer experience’ and operating with a strong social conscience, as captured in our philosophy: Believe, Be Better, Be Bell

We hold ourselves to a high standard in our collaborative approach, our ethics, and the standard of our workmanship. Our Delivery Model, Self-Delivery Proposals, Organisation Structure, and resourcing are all part of our customer-centric, single solution approach, based on a great deal of hands-on experience in and around people’s homes across the UK.

Whilst our growth and professionalism are evident the inimitability of our business lies in our deep-rooted determination to ‘do the right thing’, be that through our Foundation and community endeavours; to send our workforce home safely, or simply our ability to be agile, innovate and collaborative for our customers every day.

Our key strength is our people. We aim to help every team member progress to reach their full potential and are proud to have Directors on our board that began their career with us as Apprentices. We spend time developing training programmes to help our employees achieve their goals and instil a sense of pride. We seek out business opportunities to build employee and community skills and are considered one of the largest employers of apprentices within the construction industry.

Gender Pay Gap Report 2022

Whistleblowing Policy

We are committed to achieving and maintaining high standards with regard to behaviour at work, service to the public in all our working practices.

Gender Pay Gap Report 2019

We ensure that pay levels are fair and applied consistently, irrespective of gender.

Modern Slavery and Human Trafficking Policy

We have a zero tolerance approach to modern slavery.

Anti Harassment and Bullying Policy

We are committed to preventing harassment and bullying.

Safeguarding Policy

We aim to assure the safe and secure service provision for all our customers, including children, young people and vulnerable adults.

Anti Bribery and Corruption Policy

We have a responsibility to ensure transparency, provide clarity on acceptable behaviour and comply with the UK Bribery Act 2010.

Customer Care Policy

We are committed to providing the highest quality of service to clients and customers, utilising the best and safest practices.

Health and Safety Policy Statement

We recognise the importance of safe and healthy working practice and have compiled this Policy in compliance with Section 2(3) of the Health and Safety at Work Etc. Act 1974

Quality Policy Statement

It is the policy and a principal business objective of Bell Group UK to provide the highest quality of service to clients.

Environmental Policy Statement

We recognise that environmental protection is a strategic business issue and an integrated part of our corporate strategy in operating our company.

Modern Slavery Statement 2023

Data Protection and Information Security Policy

Looking after the personal information you share with us is very important. We want you to be confident that your personal data is kept safely and securely and to understand how we use it to offer a better and more personalised service.

Gender Pay Gap Report April 24

We ensure that pay levels are fair and applied consistently, irrespective of gender.